Xtrapure Labs — 30-Day Money-Back Guarantee

At Xtrapure Labs LLC, we stand behind the quality, purity, and effectiveness of every product we make. We want all customers to feel confident trying our supplements, which is why we offer a 30-Day Money-Back Guarantee on eligible purchases. If you are not satisfied with your experience for any reason within 30 days of the delivery date, you may request a refund of the purchase price, subject to the terms outlined below.

The 30-Day Guarantee applies only to first-time purchases of a single product from our website and is limited to one refund per product type per household. To prevent misuse of the program, we reserve the right to deny requests involving repeat refunds, large-quantity orders, or patterns that indicate abuse. The guarantee does not apply to subscription orders, bulk orders, reseller purchases, promotional giveaways, discounted bundles, or free items.

To submit a request under the guarantee, you must contact us within 30 days of delivery and provide your full name, order number, email address used at checkout, and a brief explanation of your experience with the product. We may ask for additional information to help improve our formulas and customer experience. Refund requests submitted after the 30-day window cannot be honored.

Because supplements are ingestible, we do not require you to return the product. However, we may request photos of the item received or the packaging to verify authenticity and confirm the product was purchased directly from our website. Refunds under the 30-Day Guarantee apply only to the product purchase price and do not include shipping fees, expedited shipping upgrades, or additional charges applied at checkout.

Approved refunds will be issued to the original payment method used for the order. Processing times may vary depending on your bank or payment provider, but most refunds appear within 5–7 business days after approval. If the original payment method is unavailable or has been closed, we may offer store credit at our discretion.

The 30-Day Money-Back Guarantee is intended to allow customers to try our products risk-free, but it is not an ongoing satisfaction program. Xtrapure Labs reserves the right to refuse refunds for customers who repeatedly request refunds, attempt to claim the guarantee on multiple units of the same product, or otherwise engage in behavior inconsistent with fair use of the policy.

If your product arrived damaged, defective, or incorrect, please notify us within 7 days of delivery so we can assist you separately from the guarantee. Issues related to order errors, shipping damage, or carrier delays fall under our standard Refund & Return Policy, not the 30-Day Guarantee.

To submit a request or ask questions about eligibility, please contact us at apexlabs.alphamale@gmail.com or visit xtrapurelabsofficial.com. Our support team will be happy to assist you and ensure you have a smooth, fair, and transparent experience.